Question 1

We already use Datadog or PagerDuty — why Reflex?

Accepted Answer

PagerDuty alerts you. Datadog shows you the crash. Reflex completes the loop: detect, diagnose, fix, verify, and audit — so most revenue-impact incidents (502s, queue stalls, deploy regressions) resolve before a human is paged. Many teams keep their existing monitor for deep observability and add Reflex for automated repair and health-gated deploys.

Question 2

How fast can we see value?

Accepted Answer

The interactive sandbox shows a full incident flow in minutes with no server. Installing the agent on a real host typically takes about 60 seconds; most teams see their first Brain-assisted repair on the same day — you can start free on one server, no card required.

Question 3

What if auto-repair makes things worse?

Accepted Answer

You control graduated trust per playbook: start with manual confirm on every repair, then enable auto-repair on low-risk playbooks when you are ready. Every action is logged with before/after state and rollback context.

Question 4

What does downtime actually cost us?

Accepted Answer

Even short outages hit revenue, SLA credits, and team morale. Reflex targets faster mean time to recovery with fewer false-positive pages. Try the sandbox or start a trial to benchmark against your current stack.

Question 5

What happens if a deploy breaks my site?

Accepted Answer

Reflex Pipeline promotes releases through health checks. If post-deploy verification fails, promotion stops and you can roll back from deploy history — you are notified with context, not just a red badge.

Question 6

Is this just another monitoring tool?

Accepted Answer

No. Monitoring tools tell you something is wrong. Reflex fixes it. The Brain layer is what sets Reflex apart — it generates repair hypotheses, validates them in dry-run mode, executes the fix and logs the outcome. Most incidents are resolved in under 90 seconds without you being paged.

Question 7

What languages and frameworks are supported?

Accepted Answer

PHP (Laravel, Symfony, WordPress, raw PHP), Node.js (Express, NestJS, Next.js server), and Python (Django, Flask, FastAPI, Gunicorn). More observers are added every sprint. The Go agent runs on any Linux server.

Question 8

How is Reflex different from Laravel Forge?

Accepted Answer

Forge is an excellent Laravel-focused server panel. Reflex is built around a resident agent, deep runtime telemetry, and the Brain — automated playbooks with audit trails — plus Reflex Pipeline for atomic Git deployments, health gating, and rollbacks. Many teams replace Forge plus a separate deploy tool and a generic monitor with Reflex at £29/server/month.

Question 9

Will the Brain AI run repairs without my permission?

Accepted Answer

By default, the Brain runs every repair in dry-run mode first and requires your confirmation. You can configure it to auto-execute on high-confidence, low-risk playbooks (like a simple php-fpm restart) while requiring manual approval for anything more significant. Full audit logs are kept for every action.

Question 10

Is my server data sent to a third party?

Accepted Answer

Reflex collects server metrics, error logs and event data to power the Brain's analysis. This data is stored on Reflex Cloud infrastructure in the UK and EU. The Brain runs on Anthropic's API — log snippets used for repair diagnosis are sent to Anthropic for analysis. You can use the on-premise Brain option (Enterprise tier) to keep all data within your own infrastructure.

Question 11

Is there a free plan?

Accepted Answer

Yes — you can start free on 1 server with no credit card, including core monitoring and automatic repair. When you need more servers, Reflex Pipeline, or extra team seats, you upgrade to a paid plan at £29 per connected server per month. Multi-server paid plans also offer a 14-day trial (card required) that converts to paid unless you cancel.

Question 12

Are paid plans available on annual billing?

Accepted Answer

Yes. Annual billing is charged per server per year (about £24/server/month equivalent). Checkout offers yearly billing when Stripe annual prices are configured for your currency.

Question 13

Do you support Windows servers?

Accepted Answer

Not yet. Reflex is Linux-first — Ubuntu 22.04 and 24.04 are the tested targets, with Debian support planned. Windows is not on the current roadmap.

Question 14

Can agencies white-label Reflex for clients?

Accepted Answer

White-label dashboard is available as an add-on for agencies. Contact sales for Enterprise programmes with SSO, on-prem Brain, and custom SLAs.