Terms of Service

Last Updated: May 2026
Effective Date: May 6, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "You", "User") and Net-3.co.uk Ltd ("Company", "We", "Us", "Our") governing your use of the Reflex platform and related services (the "Service").

By accessing, creating an account, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or by posting the updated Terms on our website. Continued use of the Service following notification of changes constitutes acceptance of the revised Terms.

2. Service Description

2.1 Overview

Reflex is a server management and deployment platform that enables you to:

Provision and manage servers
Deploy applications and websites
Monitor server performance and health
Manage DNS, SSL certificates, and other infrastructure
Automate deployments and configuration management

2.2 Service Tiers

We offer the following subscription tiers:

Feature	Free	Solo (£39/mo)	Studio (£99/mo)	Agency (£199/mo)
Servers	1	5	20	50+
Sites per Server	3	10	50	Unlimited
Deployments	❌	❌	✅	✅
Provisioning	❌	✅	✅	✅
Email Support	❌	✅ (hours)	✅ (24h)	✅ (1h SLA)
Uptime SLA	Best effort	99.5%	99.9%	99.95%

3. User Accounts and Responsibilities

3.1 Account Creation

You are responsible for:

Providing accurate, complete, and current information during registration
Maintaining the confidentiality of your account credentials
Notifying us immediately of any unauthorized access to your account
All activities that occur under your account, even if unauthorized

3.2 Account Requirements

You must be:

At least 18 years of age (or the age of majority in your jurisdiction)
Authorized to enter into a binding legal agreement
Responsible for all actions taken under your account

3.3 Account Termination

We may suspend or terminate your account if:

You violate these Terms
You engage in illegal or harmful activity
You fail to pay invoices within 30 days
Your account has been inactive for 90 consecutive days
We receive legal requests requiring suspension
You breach our Acceptable Use Policy

4. Payment Terms

4.1 Billing

Billing occurs monthly on the same day you signed up, unless otherwise specified
You authorize us to charge your payment method for fees and charges
Invoices are sent to the email address on your account
All prices are in GBP (£) unless otherwise stated

4.2 Payment Methods

We accept payment via:

Stripe: Debit/credit cards
PayPal: PayPal account balance or linked payment methods

4.3 Failed Payments

If payment fails:

We will retry payment up to 3 times over 10 days
You will receive email notifications for each failed attempt
Your account may be suspended if payment is not received
We may charge a late fee of 5% per month on overdue amounts (subject to applicable law)

4.4 Refund Policy

30-Day Money-Back Guarantee:

If you are not satisfied with the Service within 30 days of your first payment, you may request a full refund
Refund requests must be submitted to billing@expertweb.tools
Refunds will be processed to your original payment method within 5-10 business days
After 30 days, payments are non-refundable except as required by law

4.5 Cancellation and Refunds

Cancellation:

You may cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
You will retain access to the Service until the end of your billing period
No refunds are issued for partial months used after cancellation
One-time setup fees (if any) are non-refundable

Refund Requests:

Contact: billing@expertweb.tools
Include your account email and reason for refund request
Subject to our 30-day refund policy

5. Service Level Agreement (SLA)

5.1 Uptime Commitments

We commit to the following monthly uptime percentages:

Tier	Uptime Commitment	Support Response
Free	Best effort	Community only
Solo	99.5%	4-hour response (business hours)
Studio	99.9%	2-hour response
Agency	99.95%	1-hour response (24/7)

5.2 SLA Exclusions

The SLA does not cover:

Scheduled maintenance (with 48-hour notice)
Issues caused by your misconfiguration or misuse
Issues caused by third-party services (GitHub, Stripe, PayPal, etc.)
Network issues outside our infrastructure
Denial-of-service (DDoS) attacks or security incidents
Force majeure events

5.3 SLA Credits

If we fail to meet the uptime commitment, you are eligible for the following credits:

Uptime Achieved	Service Credit
99.0%–99.49%	10% of monthly fee
98.0%–98.99%	25% of monthly fee
<98.0%	50% of monthly fee

To claim an SLA credit:

Submit a request to support@expertweb.tools within 30 days
Include dates and times of downtime
Credits will be applied to your next invoice
Credits are your sole remedy for downtime

6. Acceptable Use Policy

You agree not to use the Service for:

6.1 Illegal Activities

Violating any local, state, national, or international law
Fraudulent activities, money laundering, or terrorist financing
Copyright infringement or intellectual property violations
Hacking, phishing, or other cybercrimes

6.2 Harmful Activities

Distributing malware, viruses, or malicious code
Launching DDoS attacks or unauthorized access attempts
Creating botnets or distributing exploits
Spamming, phishing, or social engineering attacks
Harassment, threats, or abusive behavior toward others

6.3 Cryptocurrency and Mining

Cryptocurrency mining or proof-of-work computations
Operating as an unlicensed cryptocurrency exchange
Promoting or facilitating illegal cryptocurrency activities

6.4 Prohibited Content

Child sexual abuse material (CSAM)
Hate speech or content promoting violence
Content designed to deceive or defraud
Harassment, stalking, or intimidation

6.5 Competitive Abuse

Attempting to reverse-engineer the Service
Scraping or bulk downloading content without permission
Circumventing security measures or rate limits
Reselling access to the Service without permission

Violation of this policy may result in immediate account suspension without refund.

7. Intellectual Property Rights

7.1 Service Intellectual Property

All content, features, and functionality of the Service, including but not limited to:

Software code and algorithms
Design, layout, and user interface
Documentation and guides
Logos, trademarks, and branding

are owned by Net-3.co.uk Ltd or our licensors and are protected by international copyright, trademark, and other intellectual property laws.

7.2 User Content

You retain all rights to any content you create, upload, or store using the Service ("User Content"). By storing User Content on our Service, you grant us a limited license to:

Store and back up your User Content
Access your content to provide the Service
Monitor for security threats and illegal activity
Use anonymized, aggregated data for analytics and improvement

You remain solely responsible for the legality and appropriateness of your User Content.

7.3 License to Use the Service

We grant you a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not:

Sublicense, resell, or transfer your account to others
Use the Service for commercial hosting or SaaS offerings (without prior written consent)
Modify or create derivative works of the Service
Attempt to gain unauthorized access to the Service or other users' accounts

8. Limitations of Liability

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all warranties, including:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranty that the Service will be uninterrupted, error-free, or secure
Warranty that defects will be corrected or that the Service will meet your expectations

8.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES SHALL BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, business interruption, or reputational harm
Any damages arising from:
- Use of or inability to use the Service
- Unauthorized access to or alteration of your data
- Third-party services or content
- Delays or failures in service delivery
- Viruses or malicious code
- Force majeure events

Even if we have been advised of the possibility of such damages.

8.3 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF:

The total amount you paid for the Service in the 12 months preceding the claim, or
£5,000

This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

8.4 Essential Term

You acknowledge that this limitation of liability is a material inducement for us to provide the Service at the current price, and you agree to this allocation of risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless Net-3.co.uk Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any law or the rights of a third party
Your User Content
Claims that your use of the Service infringes third-party intellectual property rights

10. Third-Party Services

The Service integrates with third-party services including:

Stripe & PayPal: Payment processing
GitHub: Code repository integration
DigitalOcean: Infrastructure hosting
Google Analytics: Analytics and monitoring

We are not responsible for:

Outages or unavailability of third-party services
Data loss or security breaches at third-party services
Terms, policies, or practices of third-party services
Changes to third-party services that affect our Service

You are responsible for reviewing the terms and privacy policies of third-party services.

11. Data and Backup Responsibility

11.1 Backup Obligations

We maintain backup copies of your data for disaster recovery purposes. However:

You are solely responsible for maintaining independent backups of your data
We do not guarantee the recoverability of deleted or lost data
Data deleted from your account may not be recoverable from backups after 30 days
Backups are for our disaster recovery, not guaranteed customer restoration

11.2 Data Loss

We are not responsible for:

Data loss due to your negligence, misconfiguration, or misuse
Loss of data during server management or deployment operations
Accidental or intentional deletion of your data
Data loss due to third-party services you integrate

12. Confidentiality

12.1 Confidential Information

Either party may disclose confidential information to the other, including:

Account credentials and API keys
Business and technical information
Service performance data

12.2 Obligations

Each party agrees to:

Maintain confidentiality of the other's confidential information
Use confidential information only as necessary to perform obligations under these Terms
Implement reasonable security measures to protect confidential information
Notify the other party immediately of any unauthorized disclosure

12.3 Exceptions

Confidential information does not include information that is:

Publicly available through no breach of these Terms
Already known to the receiving party prior to disclosure
Independently developed without use of the other's confidential information
Required to be disclosed by law or court order

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

Logging into your account and requesting cancellation
Emailing support@expertweb.tools
Providing 30 days' notice

Termination takes effect at the end of your current billing period.

13.2 Termination by Us

We may terminate your account immediately if:

You violate any material provision of these Terms
You engage in illegal or harmful activity
Your account has been inactive for 90 days
You fail to pay invoices within 30 days
We receive legal requests requiring termination
We discontinue the Service (with 30 days' notice)

13.3 Effect of Termination

Upon termination:

Your account and data access will be deactivated
Your data will be retained for 30 days, then permanently deleted
You remain liable for any outstanding fees or charges
Provisions regarding liability, indemnification, and confidentiality survive termination

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

14.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in England and Wales for any disputes arising from these Terms or your use of the Service.

14.3 Dispute Resolution

Before pursuing legal action, we encourage you to:

Contact support@expertweb.tools with details of the dispute
Allow 30 days for resolution
Escalate to management@expertweb.tools if unresolved

If informal resolution fails, either party may pursue legal action.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and negotiations, whether written or oral.

17. Contact Information

For questions about these Terms, please contact us:

Net-3.co.uk Ltd
41 Sandsend Road
Redcar, TS10 5DG
United Kingdom

📧 General Support: support@expertweb.tools
💰 Billing: billing@expertweb.tools
💼 Sales: sales@expertweb.tools
🌐 Website: https://reflex.expertweb.tools

These Terms of Service are provided for informational purposes. For legal advice regarding these Terms, please consult with a qualified attorney.